Return & Refund Policy

We want you to love your purchase! If for any reason you're not satisfied, we're here to help. Below are the details regarding our return and exchange policy.

Return Eligibility

If you receive damaged or defective products, we will gladly offer a refund or exchange. To qualify for a return, your items must meet the following criteria:

• Unused and in original packaging
• Accompanied by the original receipt or proof of purchase
• Damaged items must be reported within 24 hours of delivery, along with a photo of the damage, via email.

Restocking Fees

• 20% restocking fee will apply if the product is opened.
• 15% restocking fee if returned in original condition and unopened.

Return Process for Damaged Products

• For damaged items, we will provide you with a return shipping label via email.
• Once we receive the product and the shipping label, we will begin processing your return.

Return Eligibility for Our Patients

• Used products may be returned if you are a patient who experienced adverse reactions to the product.
• Non-patient returns of opened or used products are not eligible for return.

Non-Returnable Items

Some items are non-returnable, including:

• Discounted items
• Opened or used health and wellness products
• Sale items

Return Process

To initiate a return:

1. Contact our customer service team via email, including your order number and reason for the return.
2. Once approved, you will receive a return shipping label and detailed instructions on how to return the item.

Refunds

• Upon receiving and inspecting your returned item, we will notify you of the status of your refund.
• If your return is approved, we will process your refund to the original payment method.
• Please note that a 20% restocking fee will apply to all returns.

Contact Us

If you have any questions or need assistance, please don’t hesitate to reach out:

Thank you for choosing Be So Well! We truly appreciate your business and are here to support you with any inquiries.

FAQs

Orders

How do I place an order?

To place an order, browse our product categories, select the items you wish to purchase, and add them to your cart. Proceed to checkout, provide your shipping and billing information, and choose your preferred payment method.

Can I modify my order after I've placed it?

We may be able to make changes to your order, but we cannot guarantee it, mainly if the order has already been processed or shipped. Please get in touch with our customer support team as soon as possible.

What payment methods do you accept?

We accept a list of accepted payment methods, e.g., credit cards, debit cards, PayPal, and net banking.

Is it safe to provide my payment information on your website?

Yes, it is safe. We use industry-standard security measures to protect your payment information.

Shipping

How long does it take for my order to ship?

Our typical order processing time is 24-48 hours. For more details, please refer to our shipping policy for estimated delivery times.

What are your shipping costs?

Shipping costs vary depending on your location and the weight of your order. You can estimate shipping costs during the checkout process.

Can I track my order?

Yes, you can track your order using the tracking number provided in your shipping confirmation email.  

When will my order be delivered?

Once you place your order, it will take 24-48 hours to process it. You will get an estimated delivery date on the product page during the checkout process.

Returns

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you may return it for a full refund or exchange within these days of receiving it.

Who pays for the return shipping?

The customer is responsible for the return shipping costs unless the item is damaged or defective.

How do I initiate a return?

To initiate a return, please get in touch with our customer support team. They will provide you with instructions on how to return your item.

What if I did not receive a refund?

You need not worry! If you did not receive your refund, first check with your banking partner or your bank account. If you are still facing issues, then contact our support team.